Frequently Asked Questions

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Frequently Asked Questions

Is it secure to transfer money through PayPorter?

PayPorter is a licensed and authorized payment institution supervised by the Central Bank of the Republic of Turkey. It offers the same security standards as a commercial bank.

How can I send money?

By using PayPorter, you can transfer money in 3 steps easily, quickly and securely; Come to our nearest service point, complete the money transfer form and share the reference code with the recipient.

What are the money transfer transaction limits?

Maximum lump sums that can be sent through our branches and representatives are 80.000 TRY, 10.000 USD or 10.000 EURO. The limits may vary for each country.

When will my money reach the recipient?

Your money transfer will reach to the name or account of the recipient within minutes. However, in some countries, there may be delays due to the contracted institutions.

Is it possible to make any corrections in money transfer transactions?

You can make corrections in the money transfers sent to the name of the recipient by visiting our branches and representatives, as long as the recipient has not withdrawn the money yet.

Can I cancel the money transfer?

You can cancel your money transfers sent to the name of the recipient by visiting our branches and representatives, as long as the recipient has not withdrawn the money yet.

How can I receive the incoming payment?

 

To receive your payment from PayPorter service points, you must have the following documents and information:

+ Full name of the sender

+ Country from which the money has been sent

+ Reference number

+ Expected amount

+ At least one of the valid identification documents

I'm under the age of 18, can I receive the payment?

Only the individual customers above the age of 18 can send money and receive payments.

Will I be charged when I receive the payment?

No fee is charged for the payment transactions.

Who are the PayPorter representatives?

The PayPorter representatives are our contracted enterprises, which are approved by the Central Bank of the Republic of Turkey and which you can contact to execute your money transfer and payment transactions.

How can I find a PayPorter representative?

Click to view the PayPorter service points in Turkey.

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